Terms of Service
Effective date: November 10th, 2026.
Lowbootus.com is operated by LowBootUS LLC, doing business as Low Boot US. These Terms of Service apply when you use our website or purchase products from us.
1. Products and availability
We aim to describe and photograph our products accurately. Colors may appear different depending on your screen settings. Product availability may change, and the sizes and colors available for purchase are shown on the relevant product page.
2. Orders and payment
Prices are listed in U.S. dollars. Any applicable taxes and shipping charges are shown at checkout before you submit your order. Please review your items, sizing, and shipping address before completing checkout.
An order confirmation acknowledges that we received your order. We accept your order when we ship it. Before shipment, we may cancel an order if an item is unavailable, a material pricing error occurred, or we reasonably suspect fraud or unauthorized payment. If we cancel an item after collecting payment, we will notify you and refund the amount paid for that item, including any applicable taxes and shipping charges attributable to it.
3. Shipping and delivery
We ship to the destinations available at checkout. Shipping charges and estimated delivery times are displayed at checkout or in the shipping information on our website.
If we cannot ship within the stated shipping timeframe, or within 30 days after receiving a properly completed order when no shipping timeframe was stated, we will notify you and give you the option to agree to the delay or cancel the unshipped items for a prompt refund, as required by applicable law.
If your package is missing or arrives damaged, email contact@lowbootus.com with your order number so we can investigate and help resolve the issue.
4. Returns, refunds, and exchanges
To request a return for an eligible item, email contact@lowbootus.com within 15 calendar days of delivery. Items must be clean, in their original condition, and unworn outdoors, with the original shoe box or packaging and any original tags. You may try on footwear indoors to check the fit.
For a change of mind or fit, you are responsible for return shipping, and original shipping charges, if any, are nonrefundable. If we send a damaged, defective, or incorrect item, we will cover any required return shipping and arrange a replacement or refund as appropriate. The standard return condition requirements do not apply in those cases.
We issue approved refunds to the original payment method within 10 business days of receiving the return. Your payment provider may take additional time to post the refund. For a different size or color, request a return and place a new order, subject to availability. See our Return & Refund Policy for full instructions.
5. Website use and content
You may use this website to browse and shop for personal use. You may not use the website for fraud, submit unauthorized payment information, interfere with its operation, or use its content in a way that infringes intellectual property rights. The website’s text, images, and branding are owned by or licensed to Low Boot US.
6. Privacy
Our Privacy Policy explains how we collect, use, and disclose personal information when you browse our website, place an order, or contact us.
7. Consumer rights and liability
These Terms do not waive any rights or remedies you have under applicable consumer protection law, including any warranty or remedy that cannot lawfully be excluded. To the extent permitted by law, Low Boot US is not liable for indirect or consequential losses arising from your use of the website or a purchase.
8. Changes to these Terms
We may update these Terms by posting a revised version on this page and changing the effective date. The Terms in effect when you place an order apply to that order, subject to applicable law.
9. Contact
For questions about these Terms or an order, email contact@lowbootus.com.