Refund Policy

We accept returns on eligible items purchased from Lowbootus.com. To start a return, email us within 15 calendar days of delivery.

Return eligibility

Items must be clean, in their original condition, and unworn outdoors. Please include the original shoe box or packaging and any original tags. You may try on footwear indoors to check the fit.

How to start a return

Email contact@lowbootus.com with your order number, the item you want to return, and the reason for the return. We’ll send you the return address and shipping instructions. Please wait for those instructions before mailing your item.

Return shipping costs

You are responsible for return shipping if you change your mind or the size you ordered doesn’t fit. Original shipping charges, if any, are nonrefundable for these returns.

If you receive a damaged, defective, or incorrect item, email us with your order number and a description of the issue. Include photos if available. We’ll arrange a replacement or refund as appropriate and cover any required return shipping. The standard return condition requirements do not apply to these items.

Refunds

Once we receive and inspect your return, we’ll email you with the outcome. We’ll issue approved refunds to your original payment method within 10 business days of receiving your return. Your bank or payment provider may take additional time to post the refund.

Exchanges

To get a different size or color, request a return for the original item and place a new order for the item you want, subject to availability.

This policy does not limit your rights under applicable law. If you have questions about a return or refund, email contact@lowbootus.com.