Shipping Policy

This Shipping Policy applies to orders placed on Lowbootus.com.

Shipping destinations and costs

We ship to eligible U.S. addresses. Enter your shipping address at checkout to view the available shipping options, costs, and estimated delivery dates before placing your order.

Order processing and delivery

Order processing is the time it takes to prepare your order for shipment. Transit time begins once the carrier receives your package. Estimated delivery dates shown at checkout account for both processing and transit time.

If we cannot ship within the stated shipping timeframe, we will notify you and give you the option to agree to the delay or cancel the unshipped items for a prompt refund, as required by applicable law.

Order tracking

Once your order ships, we’ll email you a shipping confirmation with tracking information when available. If your order ships in multiple packages, tracking updates may arrive separately.

Shipping address changes

Please check your shipping address, including any apartment or unit number, before placing your order. If you need to correct it, email contact@lowbootus.com as soon as possible with your order number and the updated address. We’ll confirm whether the address can still be changed.

Missing or damaged packages

If tracking shows your package was delivered but you haven’t received it, check your delivery location and any carrier notes, then contact us with your order number so we can investigate. If your package arrives damaged or contains the wrong item, email us with your order number and a description of the problem. Include photos if available.

Returns

To request a return for an eligible item, contact us within 15 calendar days of delivery. See our Return & Refund Policy for eligibility, return shipping costs, and refund details.

Contact

For shipping or delivery questions, email contact@lowbootus.com.